Melvina Lodge believes in the passionate pursuit of excellence and financial success with uncompromising services and integrity, that is why we have decided to venture into the hospitability industry by establishing our own hotel. We are customer-centric hotel with a service culture that is deeply rooted in the fabric of our organizational structure and indeed at all levels of the organization.
Melvina Lodge is set to operate a standard hotel service in Aiyinasi. The point that we want to become a force to reckon within the hospitality industry, means that we will provide our guests with fitness room, social room, and self-service laundry room and business center; for the purpose of business or leisure and more.
In all that we do, we will ensure that our guests leave with an unforgettable experience that will make them want to come back as well as recommend our hotel to their friends, family members and business partners.
Place to spend the quality time. Give us your time, we will design it, decorate it, and furnish it to be the best. We shall deliver reliable, genuine, caring and excellent service superior to what our competition can offer in any location where our hotel will be situated and to ensure that our hotel enjoys over 65% percent occupancy in most parts of the calendar year.
Our vision is to open a standard hotel that will become the number one choice in Aiyinasi and its environs.
Each task within the service process needs to be completed in an economic way, without wasting any resources (time, effort, money, supplies etc.) whilst reaching the intended results (effectiveness) to ensure customer satisfaction
Each task within the service process needs to be completed in a precise and exact way, without making any mistakes, and by paying attention to even the smallest details
The creativity of finding new ways and methods to complete each task and / or of introducing new ideas that add value and variation to each task.
Being polite and showing respect & genuine consideration and care for others is the core of hospitality
The fact of being always one step ahead of things that may happen and/or of requests that may be made by guests while completing each task within the service process
The fact of being conscience of right or wrong (moral) behavior towards others and oneself e.g. lying, cheating, stealing etc.
Each task within the service process needs to be completed by taking full ownership of it, which implies responsibility, and by respecting the standards of Melvina Lodge at any time, which implies loyalty to the company
The contribution of each and every one to preserve the natural resource of our planet is crucial for the generations to come. In every task to be completed one needs to consider the possibilities to avoid pollution, waste and spillage as well as the opportunities for recycling.
- To provide an exceptionally high-quality customer services that is reliable in an efficient manner.
- To create and maintain a culture of quality within the company
- To ensure that all of our employees are trained in quality assurance and that this training is ongoing at all levels.
- To adhere to labor equity and encourage harmonious personnel relationship in order to promote team work among staff
- To meet all legal requirements and also promote strict adherence to quality health and safety standards
- To provide the resources necessary to achieve the required level of quality
Melvina Lodge is committed to create and maintain a culture of quality within the company. We ensure that all our employees are trained in quality assurance.
We are committed to in meeting all legal requirements and also promote strict adherence to quality, health and safety standards. From the above, our business provides customers with service that are of better quality and less expensive than our competitors.